Terms & Conditions

These terms cover your use of the Zinga app and the Zinga platform. Zinga is run by Zinga Sportz Private Limited (GSTIN 29AADCZ0683L1ZQ), Bengaluru, Karnataka ("Zinga", "we", "us"). By signing in and using the app you agree to these terms.

1. What Zinga is

Zinga is a box cricket platform in India. In the app you can:

• Book box cricket grounds listed on Zinga.
• Join leagues and cups, play Quick Play matches and take part in championships.
• Form clubs and teams and invite other players.
• Follow your match stats, records and achievements.
• Post and comment in the community feed.

Grounds are run by their owners. Zinga lists them, takes bookings and payments for them and runs the tournaments played on them.

2. Your account

• You sign in with your mobile number and a one-time code (OTP) sent to it. Keep your phone and the code to yourself; anything done from your signed-in account is treated as done by you.
• Give your real name and correct details in your profile.
• One person, one account.
• You must be old enough to agree to these terms under Indian law, or use the app with a parent's or guardian's consent.

3. Deleting or hiding your account

You can delete your account in the app (More › Settings › Privacy & security › Delete my account) or ask for it at play.zingasports.com/delete-account. You are signed out on every phone at once; if you sign in again within 30 days, the account is kept. After 30 days your name, phone number, email, photos, social links, bank details and saved payment methods are erased. Match scorecards, results and standings that other players depend on stay, shown as "Deleted user", and payment, wallet and tax records are kept as long as the law requires. Withdraw any wallet balance before you delete your account.

You can also hide your account instead: your profile no longer shows in the app, nothing is erased, and signing in again brings it back.

4. Bookings

• A booking is for a ground, a court and a time slot, and is confirmed once it is paid.
• You can cancel for free up to 24 hours before the start time. The exact window is set in our policies and is shown before you cancel.
• If you cancel later than that, you get a partial refund. The app shows how much before you confirm the cancellation.
• If the ground cancels your booking, you get a refund as shown in the app.
• Follow the ground's rules and the instructions of the ground staff and ground managers while you are there.

5. Tournaments, Quick Play and championships

• Each league, cup, Quick Play match or championship shows its entry fee, format, dates and rules before you join.
• Matches are run by umpires and ground managers appointed by Zinga. Their decisions in a match are final, subject to Zinga's review of any reported issue.
• Teams must turn up on time with enough players. A team that doesn't may lose the match as set out in that tournament's rules.
• Withdrawing from a tournament and the refund, if any, follow the rules shown for that tournament.
• Scores, results and stats recorded by the umpires form part of the platform's records.

6. Wallet, prizes and rewards

Your Zinga wallet holds two kinds of money:

• Refunds: money returned to you, for example from a cancelled booking. Refunds in the wallet can be spent in the app but cannot be withdrawn.
• Prize money and badge rewards: these can be withdrawn to your UPI ID once your withdrawable balance is ₹500 or more, after you have completed PAN verification (KYC) in the app.

Prize money is credited to your wallet automatically, in full, when a result is confirmed. If tax is ever deducted at source (TDS) from a prize, the deduction is shown in your wallet.

7. Payments

• Payments in the app are processed by Razorpay. Withdrawals to UPI are sent through Cashfree.
• Zinga does not store your card or bank details; the payment provider handles them.
• Prices are shown in Indian Rupees and include any taxes stated at checkout.

8. Community and conduct

You agree to follow the Community Guidelines in the app. Zinga may hide or remove posts, warn you, mute your comments or suspend your account for breaking them, or for unsafe or abusive behaviour at a ground or in a match.

9. Notifications

The app sends push notifications about your bookings, matches, tournaments, wallet and account. You can turn push notifications off in your phone's settings; some messages, such as sign-in codes, are still sent by SMS.

10. Our responsibility

• Box cricket is a physical sport and carries a risk of injury. You play at your own risk and should play within your fitness.
• We work to keep the app running and the information in it correct, but we can't promise it will always be available or free of errors.
• To the extent the law allows, Zinga is not responsible for indirect losses arising from your use of the platform.

11. Changes to these terms

We may update these terms. The version number and date at the top of this page show when they last changed. If you keep using the app after a change, the new terms apply.

12. Law and contact

These terms are governed by the laws of India, and the courts in Bengaluru, Karnataka have jurisdiction. For questions, contact us through Customer Support in the app.